Phone Agents

Phone Agents

Inbound Phone Agent

Inbound AI Phone Agents can be thought of as virtual receptionists or customer support agents that use artificial intelligence, including natural language processing and speech recognition, to handle incoming customer calls. They can interpret queries, provide relevant responses, and resolve issues over the phone (e.g., refunds, ticket logging, troubleshooting) without the need for human agents. These systems help businesses reduce interruptions, reduce operational costs, and offer 24/7 customer support.

Outbound Phone Agent

Outbound AI Calling Agents autonomously initiate phone call campaigns to customers for tasks like appointment reminders, feedback gathering, qualification and appointment booking, or promotional cold call campaigns. The agent can be programmed to initiate calls according to certain event triggers (e.g. form submission). They use natural language processing and speech synthesis to engage in conversation, answer question, and record responses into your CRM. These agents help businesses reach leads and customers at the right moments at scale, serve leads and customers and maintain consistent communication.